Re: [MV] FW: Magic Notification of a Closed Customer Ticket

From: rertman@ix.netcom.com
Date: Fri Nov 07 2003 - 10:13:01 PST


Your tax dollars at work!!!

Dick

J Brennan wrote:
>
> I thought the list would get a kick out of this example of exemplary
> efficiency and preciseness of interacting with the government in regards
> to a question on MV's. Notice that it took over 2 months to get ANY
> response and that response was that the ticket was closed with no answer
> at all. DOOH!
>
> John
>
> '93 M1038
>
> -----Original Message-----
> From: magictsd@dlis.dla.mil [mailto:magictsd@dlis.dla.mil]
> Sent: Friday, November 07, 2003 10:22 AM
> To: brenrock@optonline.net
> Subject: Magic Notification of a Closed Customer Ticket
>
> This is a system generated message. Please don't respond to this e-mail
> notification!
>
> The Defense Logistics Agency (DLA) Virtual Contact Center wishes to
> provide you the following information in regards to your recent inquiry.
>
> NSN (if applicable):
> Document Number (if applicable):
> Problem #: 113280
> Open Date: 8/28/2003 12:05:27 PM
> Closed Date: 11/7/2003 10:21:02 AM
> Severity: 3-LOW
> Subject Description: DRMS POLSALES
> Problem Description: EMAIL REC: To whom it may concern:
> I saw on your FAQ page that the Military Humvee is not for sale because
> it
> does not meet the DoT commercial safety standards. Can you provide a
> list
> of what safety standards the military Humvee does not meet? Thank
> you.
> Regards,
> John Brennan
> Problem Resolution:
>
> If you have any further questions, you may contact the DLA Virtual
> Contact
> Center toll free at 1-877-352-2255 or DSN 932-7766.
>
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