Re: [MV] Another example of GL Incompetence

From: MV (MV@dc9.tzo.com)
Date: Tue Apr 26 2005 - 18:45:47 PDT


GL has tons of errors in their listings. Look at any 5 ton Mil truck.
Most weight 10,000 or 13,000 lbs. I don't think so!

They have no clue. I think they just guess most of the time.

Dave

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Mil-Veh Co. wrote:
> Sent this on the 19th of this month...
> _____________________________________________________
>
> Att: Government Liquidations
>
> Re: BOSTON WHALER....etc.,
>
> Your "lot detail" page says this 24' fiberglass boat
> weighs in at an incredible 30,000 lbs?! Can you
> advise me what the correct weight for this boat really
> is ASAP, I need this info for towing. Thank you.
> ____________________________________________________
>
> GL's Reply - comes back 1 day after auction closes
>
> ___________________________________________________
>
>
> Thank you for your email. GL may provide an
> approximate weight and cube based on information that
> is available and also on the type of commodity.
>
> However, complete or perfect information may not
> always be available. Weights and dimensions can be
> found on any Lot Details page. All figures listed are
> approximate, and for the entire lot shipping weight
> (including pallets)....
>
> Heidi P- -- -
> Customer Service Representative
>
> ____________________________________________________
>
> MY REPLY:
>
> Dear Heidi,
>
> I would suspect even a "Beauty School" drop out would
> know a 24 foot fiberglass boat with an outboard motor
> could not possibly weigh 15 tons (30,000 lbs.) But,
> that IS what your "detail sheet" said!
>
> How is it that someone working at GL, that didn't ride
> the short bus to school, could let such an obvious
> mistake slip by?
>
> Only at GL, huh? Where you expect customers to know
> the fine print of all 13 pages of the "buyers
> contract" while employees don't know their arce from a
> hole in the ground.
>
> And now let's get to your non-answer form letter
> reply, that BS didn't help and even if you gave me a
> better estimated weight, your e-mail was sent 1 day
> after the auction closed...now that's real helpful.
>
>
> Once again GL has surpassed even my incredibly low
> expectations for something you must jokingly call
> "customer service".
>
>
> Sincerely,
>
> ------
>
>
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